What we automate
These are the areas small businesses ask us about most. Yours might need one of them or a combination. The audit works out which.
Enquiries and follow-up
The problem
An enquiry comes in while you are on a job. By the time you reply, they have booked someone else.
What we build
Every enquiry, from your website, email, social pages or phone message, gets an immediate reply in your tone of voice. It asks the questions you would ask, works out whether it is a job you want, books a call or a visit, and follows up until there is an answer. You see every conversation and can step in at any point.
What stays with you
The decision. It qualifies and follows up. You still say yes.
Quotes and invoicing
The problem
Quotes take an evening to write and a week of nudging to get answered. Invoices go out late because they get done in batches.
What we build
Quotes drafted from your own price list and past jobs, sent for your approval or straight to the customer, then chased politely on a schedule you set. When the job is marked done, the invoice goes out and gets chased too. It connects to the accounts software you already use.
What stays with you
Pricing rules and the final approval on anything unusual.
Scheduling and reminders
The problem
Bookings taken by phone, written in a diary, forgotten by the customer.
What we build
Customers book, reschedule and cancel themselves within the rules you set. Confirmations and reminders go out by text or email. Your diary, your staff's diaries and your job list stay in step. No-shows get followed up automatically.
What stays with you
The rules. Who can be booked, when, for what, and how much notice.
Customer questions
The problem
The same twenty questions, every week, answered by whoever picks up.
What we build
An assistant on your website, email or messaging channels that answers from your own information: your prices, your opening hours, your policies, your product details. It only says what you have told it. Anything it cannot answer goes to a person with the conversation attached.
What stays with you
The source of truth. You change your information, its answers change.
Paperwork and data entry
The problem
The same customer details typed into three systems by hand, and one of them always ends up wrong.
What we build
Information captured once, from a form, an email, a photo of a document or a call note, then checked and pushed to every system that needs it. Job sheets, compliance records, supplier orders, onboarding forms.
What stays with you
Nothing you want to keep doing by hand. Anything that needs a human check gets one.
Reporting
The problem
You know the business is busy. You do not know if it is profitable this month until the accountant tells you.
What we build
The handful of numbers you actually run the business on, pulled from your systems and sent to you on the schedule you choose. Jobs booked, quotes outstanding, cash due, hours by staff member. Whatever matters to you.
What stays with you
The judgement. It shows you the numbers. You decide what to do about them.
What we don't do
- We don't sell a package and make you fit it.
- We don't replace the software you like. We connect to it.
- We don't put an AI in front of your customers that makes things up. It answers from your information or hands over to a person.
- We don't build something and disappear.
The last one is covered in how it works.